PLEASE NOTE: We will not charge you any additional freight without your authorization.
CUSTOMS DUTIES AND TAXES
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; therefore we recommend that you contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation e-mail.
UNFORESEEN & UNAVOIDABLE CIRCUMSTANCES
We cannot predict unforeseen circumstances such as weather delays, power outages or other things often referred to as “acts of God.” Although these delays may prevent your order from arriving on time, they are out of our reasonable control. In those cases we will work with you and the shipping carrier to be sure you get your package as soon as possible, however our normal shipping and delivery guarantees don’t apply.
Once an order is placed, it is automatically sent to processing. We do this so we can ship your order as soon as possible. Unfortunately, this means that we are unable to cancel an order after it has been submitted. We apologize for this inconvenience, and encourage you to speak with us if you have any questions or concerns prior to placing an order.
UNRECEIVED, INCORRECT, & DAMAGED ORDERS
In the event that your order is not received by the estimated tracking date, or has arrived with damaged, incorrect, or missing pieces please notify customer service within 10 days of receipt or of the projected arrival date. If we do not notate your account of the issue within 10 days we cannot guarantee that we will be able to offer you a replacement order.
Please note that we are not authorized to offer refunds under these circumstances, as it is our policy to replace the missing/problem items in these situations.